Frequently Asked Questions:


Where is Big Gator Tools located?

Louisburg, KS


What shipping carrier is used if I order from Big Gator Tools?

USPS


Will my item be shipped first-class or priority mail?

If you order one item, it will be shipped first-class (2-5 business days). If you order more than one item and it weighs over 1 lb. it will ship priority mail (2-3 business days).


Can I upgrade my shipping from first-class mail to priority mail?

Yes, for a $2.00 fee you can upgrade. Please give us a call to place your order: 1-888-Gator4u (1-888-428-6748).


I would like it to be shipped through FedEx or UPS, why is there not an option?

Since we are shipping out for free to our customers, we like to use USPS because you can pay by the ounce instead of rounding up to the nearest pound. It's cheaper that way and allows us to continue free shipping in the United States.


What Countries does Big Gator Tools ship to?

Australia, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States.


Will I receive an invoice if I order online?

Yes, if you provide your email address you will receive an invoice stating that the order has been placed. A second email will be sent once the tracking information has been activated. No further emails will be sent out after the tracking.


I ordered a guide from your website and picked the wrong packaging, can I send back one tube in exchange for another?

No, we will not send out replacement tubes for an incorrect order.


Do you use/sell my name, phone number, address or any other personal information to 3rd parties?

No, we have a strict policy that allows you to shop with confidence that the information you provide is for your order only. We ask that you leave an email address and phone number for contacts about your order if a problem should arise.


I don't have an email address, can I still order online?

Currently no. Please give us a call to place your order.

1-888-Gator4u (1-888-428-6748)


Is Big Gator Tools on Social Media?

Yes! We are on Facebook, Twitter and Pinterest.


I have more direct questions about the V-DrillGuides, where can I find more information?

Please visit: FAQs - V-DrillGuides, our product page or contact us


I have more direct questions about the V-TapGuides, where can I find more information?

Please visit: FAQs - V-TapGuides, our product page or contact us


I have more direct questions about other products Big Gator Tools carries, where can I find more information?

Please visit: FAQs - Other tools, our product page or contact us